Returns and Replacements Policy

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Cancellations
You can cancel your order before the product has been shipped by mailing us at support@greymode.org. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inquiry@greymode.org

Shipping
To return your product, you can mail your product to: 1, Angammal Chathiram, Marappalam, Pondicherry IN 605004 or drop a mail at support@greymode.org we shall arrange the pick up if possible. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable. You will receive the refund after the approval.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.